Privacy policy

Your data are safe with us.

We want to earn your trust. That’s why we adhere strictly to the regulations regarding data privacy, and do all we can to protect your privacy and that of your company.

To ensure that we continually maintain data privacy at all stages of all processes, pme Familienservice contracts with external data security experts to audit our systems at regular intervals. Click here for our latest data privacy certificate.

You can share personal data with us through this website, as well as other data required for access to the information you need. The data you share will be used directly, for executing the services we provide you, and indirectly, for tailoring our presentation to you of the services we offer. We will not use your data for any other purpose without your permission.

This data privacy declaration addresses the following points:

  1. Website owner

  2. Collection and use of data

  3. Web analytics and cookies

  4. Security measures

  5. External links

  6. Google Analytics, AdWords, Maps, DoubleClick and social plugins

  7. Changes in our privacy policy

  8. Personal responsibility

  9. Right of objection

  10. Questions about data privacy

1. Website owner

The data you enter will be collected, processed and used by pme Familienservice GmbH. Because pme Familienservice GmbH is active both nationally and internationally, your data may be processed by affiliated companies in Germany and/or elsewhere within the EU, as required for the performance of our services. Our employees and affiliated service providers are obligated to maintain confidentiality of personal data in accordance with theGeneral Data Protection Regulation (GDPR) and theGerman Data Protection Act(GDPA, in the latest version).

2. Collection and use of data

2.1 Why we collect your data

We collect and process your data for the following purposes:

  • Providing you with access to the content on our website,
  • Optimizing our website,
  • Sending information to you regularly (in our newsletter),
  • Processing your concerns (through our contact form),
  • Providing you with access to our customer service portal, "My Familienservice" (contingent upon your user registration), and
  • Providing tailored information at our customer service portal about the services available to you through your employer's contract with us (web page personalization).

2.2 What data we collect

We use standardized data that we receive from your browser to optimize and increase the security of our website as follows:

  • IP address (the address from which your browser contacts our site)
  • Referrer (the website previously visited)
  • The requested web page or file
  • Browser type and version
  • Operating system
  • Device type
  • Time of access

These data are anonymized; i.e., not associated with personal data. They are used solely for statistical purposes. They are evaluated only in anonymized form.

Furthermore, we collect data that you actively submit (through e-mail, contact form or other method). These data enable us to process your concerns and to contact you as needed. We process and store only the data that are absolutely necessary. Our employees and associates can access your data only if and when such access is required.

One-time registration is required for use of our information and service portal, "My Familienservice." This enables us to check your authorization for access to our services and provide you with access to those services for which your employer has contracted with pme Familienservice.

We collect the following data during this registration:

  • Form of address (Ms./Mr.)
  • First name
  • Last name
  • Name of employer
  • E-mail address

If these data are not sufficient for determining your access rights, you may need to enter additional data, such as:

  • The exact name of your company as listed in the commercial registry
  • Company location
  • Work e-mail address and/or personnel number or employee ID number
  • Mobile phone number
  • Postal code of your home address

2.3 Legal grounds for processing your data

The currently valid data privacy law (EU General Data Protection Regulation, or GDPR) allows the processing of your data (i.e. personal data) for the following purposes:

  • Providing website content (pre-contract stage, Article 6, Sec. 1 (b) GDPR)
  • Optimizing website content, where we have a legitimate interest in doing so and can reasonably assume that you will have no major objection (legitimate interest, Art. 6(1)(f) GDPR)
  • Processing personal data in a newsletter with the user's consent (Art. 6(1)(a) GDPR)
  • Collecting and processing voluntarily entered personal data for the purpose of processing your requests (Agreement Art. 6(1)(a) GDPR)

2.4 Statistics for which the data from your browser are used

The following statistics are compiled in anonymized form (i.e. without personal information) from browser data:

  • Visitor statistics: visitors, sessions, page views, and search-engine robots.
  • Visitor actions: time per session, page views per session and bounce rate.
  • Page analysis: entry pages, exit pages, error pages, most frequently viewed pages, pages with high bounce rates, and search terms.
  • Original pages: all pages of origin and referring pages.
  • Visitor locations
  • Browsers and systems: browser, browser version, operating system and OS version.

2.5 Who might obtain your data

When we process your data, they may be sent to:

  • Persons within our company who are directly involved in data processing,
  • Service providers, who are contractually bound to strict confidentiality and who perform some of our data processing tasks,
  • External companies, as needed. These may include, for example, providers of postal services (delivery of letters).

Aside from the above, and with the exception of legal or administrative obligations to notify, we do not share your data with anyone without your express permission.

You data will not be sent to any countries outside the European Union.

2.6 How long we store your data

We save your data for as long as necessary to achieve the purposes described in 2.1 above. There are, however, legal regulations (e.g. Article 147 of the German tax code) that may require storage of certain documents for at least six years, and in some cases at least ten years. Once the required period has elapsed, data that are no longer needed will be deleted.

3. Web analytics and cookies

At this website we collect and save information for marketing purposes and to help us optimize the site. This information may be used to generate user profiles under pseudonyms. Cookies may be used in this process. A cookie is a small text file that is stored on your computer when you visit a website. Cookies help us to adapt our website to the interests of our users, as well as to store user data so you do not have to enter them every time you visit the site.

The data collected using this technique are not used to personally identify the visitors of this website without the user's explicit consent, and are not stored together with personal data in the pseudonymous user profile.

You can prevent this analysis of your website usage by deleting existing cookies and configuring the settings in your browser preferences to block cookies.

4. Security measures

We take precautions to ensure the security of your personal data. Access to your data is granted only to those of our employees who require it for the execution of specific tasks (for example, in our Bookkeeping or Customer Service department). Furthermore, the server on which personal data are stored is located in a high-security computing center.

5. External links

In accordance with Article 7, Section 1 of the German Telemedia Act, pme Familienservice GmbH as content provider is responsible, to extent defined in applicable law, for its own provided content. An explicit distinction is made between pme's own content (as defined in the above regulations) and the content available through links to other providers. Access to third-party content is made available by pme Familienservice GmbH via links, and is marked as such. These are dynamic hyperlinks, which means they will still lead to the page originally linked even if that page has been changed.

When a link is first added to the pme Familienservice GmbH website, we check the content to which it leads to determine whether it gives rise to liability under civil or criminal law. That content, however, is not re-checked on a regular basis to determine whether any changes have been made that would give rise to such liability. If pme Familienservice GmbH determines, or is informed, that a web page to which pme has linked gives rise to liability under civil or criminal law, the link to that page will be removed.

6. Google Analytics, AdWords, Maps, DoubleClick and social plugins

6.1 Google Analytics

This site uses a website-analysis tool called Google Analytics. The purpose is to enable tailored content on the site. Specifically, the tools provided in Google Analytics are used to track the usage behaviors of visitors to our site, for example to determine which terms were entered in a search engine that led the user to the site. Furthermore, by recording which pages are viewed we determine which of our pages hold the most interest for (i.e. are most frequently visited by) a given user, and in some cases may determine what we can do to make other pages more interesting for that user. Website analysis also enables us to detect and eliminate issues such as broken links on our web pages.

Google uses cookies, which are text files that are stored on your computer and enable analysis of your visits to our web pages. As a rule, the information generated by a cookie concerning your use of our website is sent to a Google server in the USA and stored there. Please note that for use on our website, the Google Analytics tool has been expanded to include the "anonymizeIp" code, which enables "anonymization“: the anonymous acquisition of IPaddresses.

Google uses the data it collects to analyze your use of the website and report the recorded activities to the website owner, and to tailor the advertising according to the interests indicated by previous page visits. The data might also be sent by Google to third parties, if this is required by law or if third parties are contracted by Google to process these data.

We use Google Analytics to evaluate data from Google AdWords and DoubleClick for marketing purposes, and in some cases to insert personalized advertisements on other websites. If you do not wish to have ads personalized for you, you can deactivate this function in the Google advertising settings .

You can prevent storage of cookies from Google Analytics, AdWords and DoubleClick on your computer by configuring your browser settings to block cookies from the Google domain and deleting existing cookies from your browser. You can prevent Google Analytics from collecting your data by clicking on the following link. This sets an "opt-out cookie" which prevents all future data acquisition when visiting this website.Deactivate Google Analytics

Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address), and transfer of these data to Google, by downloading and installing the corresponding browser plugin, available here.

Click on the following links for more information on the Google AnalyticsTerms of Useand Privacy Policy.

6.2 Use of Google Remarketing

This website uses the Remarketing feature from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA. The purpose of "remarketing” is to show you ads related to content you have viewed on websites that use the Google advertising network. For this purpose, a cookie is saved in your browser to store information about which sites you visit. Each website in the network will recognize "you" (your browser) by this cookie, so that the ads you see on these websites reflect your apparent interests.

According to its own statements, Google does not save any personal data in this process. Nonetheless you can disable the remarketing feature if you wish by configuring the corresponding settings at Or you can deactivate the use of cookies for tailored advertising through the advertising network initiative at, by following the instructions at that site.

6.3 Use of Google Maps

This website uses Google Maps to display maps and show route planners. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA.

Use of this website constitutes agreement to the collection, processing and usage of the data collected automatically as well as the data entered by you, to be used by Google, its representatives, and/or third parties.

The terms of use for Google Maps are available at "Terms of Use for Google Maps."

You can find details at the Google Safety Center under “Data Transparency” and “Privacy Controls.”

6.4 Use of Facebook links

Our website contains links to the social network at, operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA, 94304, USA (hereinafter "Facebook"). The links are marked with the Facebook logo (currently a white 'f' on a blue field).

When you open Facebook by clicking on one of these links on a page at our website, your browser will connect to a Facebook server. We have no influence over the extent of the data that Facebook collects in this event, but we can inform you about the process as follows:

When you click the link, Facebook is informed that you opened that page of our website. If you are logged in on Facebook at that time, Facebook can associate this data with your Facebook account. Whether or not you have a Facebook account, Facebook might determine and store your computer's IP address.

For more information on the purpose and extent of data collection and the further processing and usage of this data by Facebook, as well as on your rights in this regard and the settings you can configure for protection of your privacy, please read the Data Use Policy at Facebook.

6.5 Use of Twitter links

Our website contains links to the social network at, operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA, 94107, USA (hereinafter "Twitter"). These links are marked by a Twitter logo.

When you open Twitter by clicking on one of these links on a page at our website, your browser will connect to a Twitter server. We have no influence over the extent of the data that Twitter collects in the process. For more information on the purpose and extent of data collection and the further processing and usage of this data by Twitter, as well as on your rights in this regard and the settings you can configure for protection of your privacy, please read the Twitter Privacy Policy.

6.6 Use of CleverReach for newsletters and e-mail marketing

FWe use a software solution from CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany, to send newsletters and e-mails with tailored information and service notices.

7. Changes in our privacy policy

We reserve the right to make changes in our security and privacy policies as and when needed for adaptation to technological developments. Any time changes are made, we will update our privacy policy accordingly. This is why we recommend checking back at intervals for updates to our privacy policy.

8. Personal responsibility

We must advise you that information, confidential or otherwise, that is sent via web pages or the e-mail addresses they contain is not encrypted. You are responsible for the transmission of the information that you send. Please note that this Privacy Policy is an integral part of our website and our communication. When you send information via this website or its e-mail addresses, you automatically express your consent to all procedures described in this Privacy Policy.

For more secure communication, we suggest using the telephone or regular mail. For information on how to encrypt e-mail, click here (in German).

9. Right of objection

You can object, or retract your agreement, to our future storage and use of your data at any time. To do so, write to us at the following address:

pme Familienservice GmbH, Flottwellstr. 4-5, 10785 Berlin

10. Questions about data privacy

If you have any questions about our Privacy Policy, please contact our data privacy coordinator as follows.

pme Familienservice GmbH
Flottwellstr. 4-5, 10785 Berlin
Telefon: 030 26393570
Data privacy coordinator: Lars Richter

Updated: 24.05.2018